Pickup Details:
- The Pickup Time: Monday to Friday, 8 AM to 5 PM (EST) and Saturday, 9:30 AM to 3 PM (EST).
- The Pickup address: 50 East Beaver Creek Rd, Unit #4, Richmond Hill, ON L4B 1G6. Please use the Shipping Door at the back of the unit.
Important Reminders:
- Requests to switch from delivery to pickup must be made by 2:00 PM (EST). Please have your Butterflygp.com order or invoice reference number(s) ready when making the request.
- Requests to change from pickup to delivery will no longer qualify for free delivery.
- You can also arrange for your own courier to pick up your order.
- Orders not picked up within 3 weeks of the pickup date will be disposed of.
Rules and Conditions for In-Store Pickup:
1. Eligibility:
- In-store pickup is available for all products!
2. Order Processing:
- Orders must be placed online and paid for in full before pickup.
- You will receive an email confirmation by “Ready for Pickup” when your order is ready for pickup.
3. Pickup Window:
- Orders must be picked up within a specified time frame (Orders not collected within 3 weeks from the pickup date will be disposed of).
4. Identification:
- A valid government-issued photo ID and a copy of the order confirmation email must be presented at the time of pickup.
- If someone else is picking up the order on your behalf, they must present their own ID along with a copy of the order confirmation email.
5. Pickup Location:
- Pickup location details, including address and operating hours, will be provided in the order confirmation email.
- Please ensure to visit the correct location for your order pickup.
6. Order Modifications:
- In-store pickup method can be modified once it has been placed. If you need to make changes, please contact us.
- Cancelling the pickup method is allowed before the order is marked as ready for pickup.
7. Returns and Exchanges:
- Items must be returned to the pickup location unless otherwise specified.
Important Notes:
1. Pickup Confirmation:
- Wait for the pickup confirmation email before heading to the store. Arriving before receiving this confirmation may result in taking your time as your order may not be ready.
2. Contact Information:
- Ensure your contact information is up-to-date on your account to receive timely notifications regarding your order status.
3. Parking and Access:
- Information about parking facilities and access to the pickup location will be included in the confirmation email to make your pickup experience smooth.
4. Safety Measures:
- We adhere to all safety protocols, including social distancing and sanitization. Please wear a mask and follow in-store guidelines during your visit.
5. Customer Support:
- If you encounter any issues or have questions about your order, please contact our customer support team before visiting the store.
6. Bulk Orders:
- For bulk or large orders, don't hesitate to contact the store in advance to ensure we can accommodate your pickup smoothly.
7. Returns and Exchanges:
- Check the status of your order online through your account dashboard to stay updated.
In-Store Customer Pickup Door:
Frequently Asked Questions
Free in-store pickup allows you to place your order online and pick it up at our pickup location in
Richmond Hill.
There is no minimum order amount for free in-store pickup.
You will need to bring a valid photo ID and a copy of the order confirmation email.
Unfortunately, Orders not collected within 3 weeks from the pickup date will be disposed of.
Yes, as long as they have a copy of your order confirmation email and a valid photo ID.
In-store pickup is available for all products!
Monday to Friday, between 8 AM and 5 PM (EST)
